COBHAM SAILOR Fleet One Manual de instalación Pagina 102
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Chapter 6: Maintenance and troubleshooting
98-141368-A 94
Troubleshooting guide
The below table provides information on some of the problems that might occur, including
possible causes and remedies to solve the problems.
Problem Possible cause Remedy
No signal or weak signal
from the BGAN satellite.
The view to the satellite is
blocked.
Make sure the antenna has a clear
view in all directions. See the
installation manual for details.
The antenna cable is not
properly connected.
Check that both ends of the cable
are connected properly according to
the guidelines in the Installation
manual.
Also check that no connectors are
damaged.
The system is set up to use
one specific satellite, but
the system is outside
coverage from that satellite.
Enter the web interface. Select
SETTINGS > Satellite selection.
Select Auto and click Apply.
The system will now search for the
satellite with the strongest signal
and attempt to connect.
Connection to the
Internet cannot be
established.
Data connection may not
be enabled.
Make sure that you have enabled
data connection under SETTINGS
> Data connection.
If you have a data control switch
installed, make sure it is in the
“enabled” position. For details, see
To connect the data connection
switch on page 32.
The web interface
cannot be accessed.
The browser is configured
to use a proxy server.
In your browser, under your Internet
connection settings, select NOT to
use a proxy server for your LAN.
You have entered a wrong
IP address.
Check the IP address and re-enter it.
If you do not have the correct IP
address, you can set the IP address
temporarily to the default address
(192.168.0.1) by pressing the Reset
button. See Reset button on
page 107.
You are connected using
VPN
Close your VPN connection.
- SAILOR Fleet One 1
- Disclaimer 2
- Trademark acknowledgements: 2
- Safety summary 1 3
- 98-141368-A iv 4
- Related documents 5
- Typography 5
- Table of contents 6
- Chapter 5 Configuration 7
- Chapter 1 9
- Introduction 9
- Features and interfaces 10
- Main units 11
- Tools for setup and use 12
- Available services 12
- Satellite coverage 13
- Chapter 2 14
- Installation 14
- Obstructions 15
- Radiation hazard 16
- Interference 16
- Radar distance 17
- 98-141368-A 10 18
- Antenna mast design 19
- Antenna mast length 20
- Install the antenna 21
- Important mounting notes 22
- Mount the antenna 23
- Where to place the terminal 24
- Install the terminal 25
- 98-141368-A 18 26
- 98-141368-A 19 27
- 98-141368-A 20 28
- Connect cables 29
- DC power input 30
- 98-141368-A 23 31
- To connect to the ignition 32
- Phone interface 33
- LAN interface 34
- 98-141368-A 27 35
- 12345678 36
- I/O pin functions 37
- 98-141368-A 32 40
- 98-141368-A 33 41
- Power cable selection 42
- Power cable recommendations 43
- 98-141368-A 36 44
- Chapter 3 45
- Get started 45
- Power up the SAILOR Fleet One 46
- Connect a smartphone 47
- 98-141368-A 40 48
- Connect an IP handset 49
- Connect an analogue phone 50
- Connect a computer 50
- Make a call 51
- Connect to the Internet 52
- Chapter 4 53
- Operation 53
- Call log 54
- To make local phone calls 55
- Dialling functions 56
- Data connection 57
- Physical connection options 58
- To access the Internet 58
- The built-in web interface 59
- Overview of the web interface 60
- To navigate the web interface 61
- Dashboard 62
- 98-141368-A 55 63
- 98-141368-A 56 64
- Phone book 65
- To edit the phone book 66
- SMS messages 68
- 98-141368-A 61 69
- To configure message settings 70
- Do you need a SIM PIN? 71
- To enter the SIM PIN 71
- 98-141368-A 64 72
- Wrong PIN 73
- Chapter 5 74
- Configuration 74
- Set up the data connection 75
- Set up the interfaces 76
- 98-141368-A 69 77
- 98-141368-A 70 78
- 98-141368-A 71 79
- 98-141368-A 72 80
- Select a preferred satellite 81
- Log on as administrator 82
- 98-141368-A 75 83
- 98-141368-A 76 84
- Save or load a configuration 85
- Call charges 86
- Log handling 87
- Data limits 87
- Configure the SIM PIN 88
- To change the PIN 89
- Set up user permissions 90
- Restricted dialling 91
- 98-141368-A 84 92
- External data connections 93
- 98-141368-A 86 94
- Track the SAILOR Fleet One 95
- 98-141368-A 88 96
- Antenna RF noise filter 97
- Chapter 6 98
- Update software 99
- 98-141368-A 92 100
- Part numbers 101
- Troubleshooting guide 102
- 98-141368-A 95 103
- Status signalling 104
- Generate a diagnostic report 105
- Event messages 106
- 98-141368-A 99 107
- 98-141368-A 100 108
- 98-141368-A 101 109
- 98-141368-A 102 110
- 98-141368-A 103 111
- 98-141368-A 104 112
- Extended status 113
- Antenna properties 113
- Self test 114
- Reset button 115
- 98-141368-A 108 116
- List of reserved subnets 117
- Appendix A 118
- Technical specifications 118
- Environmental specifications 119
- 98-141368-A 112 120
- Dimensions are in mm 121
- SAILOR Fleet One terminal 122
- 98-141368-A 115 123
- 98-141368-A 116 124
- Weight: 2.2 kg 125
- Glossary 126
- 98-141368-A 119 127
- 98-141368-A 120 128
- 98-141368-A 121 129
- 98-141368-A 122 130
- 98-141368-A 123 131
- 98-141368-A 124 132
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